Welcome to Plug & Repair! These terms and conditions outline the rules and regulations for the use of our website, services, and any associated interactions. By accessing our website at plugandrepair.net or availing of our services, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our website or services.

1. General Information

• Business Name: Plug & Repair
• Address: 60/60, Delhi Cantt, New Delhi – 110010, India
• Helpline: +91-9873341282
• Email: info@plugandrepair.net

We specialize in the following services:

1. Laptop Repair
2. Computer Repair
3. Printer Repair
4. Cartridge Refilling
5. Computer Troubleshooting
6. Software Troubleshooting
7. Data Backup & Recovery
8. AMC (Annual Maintenance Contract)

2. Acceptance of Terms

By using our website or availing of our services, you confirm that you are at least 18 years old or have the consent of a legal guardian. You agree to abide by these terms and conditions, as well as any applicable laws and regulations.

3. Services Offered

• Repair Services: We provide repair services for laptops, computers, printers, and other devices. While we strive to deliver high-quality repairs, we do not guarantee that all issues can be resolved.
• Cartridge Refilling: Cartridge refilling services are provided with utmost care, but we are not liable for any damage caused due to pre-existing issues with the cartridge or printer.
• Data Backup & Recovery: While we take every precaution to recover your data, we cannot guarantee 100% recovery in all cases. Customers are advised to back up their data regularly.
• AMC (Annual Maintenance Contract): AMC services are subject to the terms outlined in the specific contract signed with the customer.

4. Payment Terms

• All payments for services must be made in full upon completion of the service unless otherwise agreed upon in writing.
• We accept payments via cash, online transfer, or other methods as specified on our website.
• Any disputes regarding payments must be raised within 7 days of the transaction.

5. Warranty and Liability

• Repair Warranty: We provide a limited warranty on certain repair services. The warranty period and terms will be communicated at the time of service.
• Exclusions: The warranty does not cover damages caused by misuse, accidents, unauthorized repairs, or external factors beyond our control.
• Liability: Plug & Repair is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

6. Customer Responsibilities

• Customers must provide accurate and complete information about the device and the issue.
• Customers are responsible for removing any sensitive or personal data from their devices before handing them over for repair.
• Plug & Repair is not responsible for any data loss during the repair process.

7. Cancellation and Refund Policy

• Service Cancellation: Customers may cancel a service request before the repair process begins. Once the repair has started, cancellation may not be possible.
• Refunds: Refunds will only be issued in cases where the service could not be completed due to reasons attributable to Plug & Repair.

8. Privacy Policy

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

9. Intellectual Property

All content on the Plug & Repair website, including text, images, logos, and designs, is the intellectual property of Plug & Repair. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.